Communication is the cornerstone of every relationship, yet this important skill is often overlooked both in animal and human medicine. Investing in effective communication is the recipe for a successful vet practice leading to better outcomes for both you the practitioner and your client.
I will point you to four reasons as to why you should build effective communication in your vet practice
Better Patient Care: Pets receive optimal care because the owner is informed and educated in making the best decisions. With proper communication, clients are likely to follow through the prescribed treatment regime, follow through return appointments and subsequent recommendations.
Better and Effective Teamwork; Effective communications fosters team unity, longevity, and efficiency through shared team standards and purposes. This in return ensures staff retention and loyalty as everyone adheres to well understood standard operational procedures and organizational culture.
Delighted Happy Pet Owners: Witness your patients receiving the best care possible because clients are empowered to make informed decisions, and the hospital invests in team training, equipment, and facilities. A happy – fury – parent guarantees you client retention and trust.
More Profits: With effective communication you save on marketing costs as the word-of-mouth spreads like bushfire! There are fewer complains from your customers alleviating the need to give discounts to resolve complains.
Want to turn your practice into a profitable company? Sign up your team for this upcoming 22 CPD Points Public Speaking Masterclass for Animal Health Professionals.